Passbook Support
Support for Passbook - Wallet Pass Creator, including help creating Wallet passes, adding cards to Apple Wallet, restoring purchases, and reporting app issues.
Contact Support
For questions, bug reports, feature requests, or purchase support, email support@martingo.studio. Please include your device model, iOS version, Passbook app version, and screenshots or screen recordings when they help explain the issue.
Email Passbook SupportFrequently Asked Questions
How do I create a Wallet pass?
Open Passbook, choose a template, add the card details and barcode or QR code, then preview the pass. When it looks correct, use the in-app option to add it to Apple Wallet.
Why is my barcode not scanning?
Check that the barcode type matches the original card and that the code value was entered exactly. If a store still cannot scan it, contact support with the pass type, barcode format, and a screenshot.
How can I restore my purchase?
Sign in with the same Apple ID used for the original purchase, open the purchase screen in Passbook, and tap Restore Purchases. If access is not restored, contact support with your App Store receipt date and Apple ID region.
What should I include when reporting a problem?
Include the steps that led to the issue, what you expected to happen, what happened instead, your device model, iOS version, and Passbook app version. Do not send passwords, payment card numbers, or other sensitive information.